The Process

Radiators

• Do I need to upgrade my current radiators?

Preparing for your Design Consultation

• What do I do if I have vulnerable people in my property?
• What do I need to do to prepare for my Design Consultation?

EPC

• My EPC is out of date. At what point in the Upgrades journey do I need to update my EPC to be eligible for the Boiler Upgrade Scheme (BUS) grant?

Conservation & Planning Requirements

• Do I need planning permission prior to an install?
• I'm in as conservation area, can I get a heat pump?
• Do I need planning permission prior to an install in Scotland?

Rented properties

• I'm renting my property and not the home owner, can you help me?

Preparing for commissioning

• Will my Heat Geek require access to the internet?
• Who will complete the commission of my system?

Lead times

• What are the lead times for having a heat pump installed in my home?
• When will I get my design proposal
• How long does it take to install a heat pump?

Your proposal/portal

• What do I do if my proposal/portal doesn't look right?

Our Estimate

• How do you estimate the cost of an upgrade from my address?

Installation

• Children and Pets
• When will my equipment get delivered
• Creating space for delivery and storage
• Planning permission
• How much mess and distruption should I expect during the install?
• Do I need to clear space ready for the Install?
• What are Prerequisites?
• Do I need to be home for the installation?
• Will Power be required during the install?
• Will I need to provide parking for my Heat Geek?
• Will I have heating and hot water during the installation period?

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Giving Advice

• Are you able to provide advice on my home upgrade?

EV chargers

• I have an EV charger. I'm now looking to get a heat pump. Is there anything specific that I need to do?

Noise Assessment

• What is MCS 020 noise assessment and what the requirements?

Home Suitability

• Can you install a heat pump on a flat roof?
• My current heating and hot water needs are provided by an oil boiler. Can you help me switch to a heat pump?

How we work

• How does Heat Geek work? Will you personally be coming to my home?

Design Consultation

• Can I use a survey I already have?
• Why do I need a home Design Consultation?
• I can get an engineer to give me a boiler quote for free. Why should I pay £375 for a Design Consultation?
• Does the design consultation involve thermal imaging or air tightness checks?
• How is heat loss calculated and what does it mean?
• What does a design consultation involve and how long will it take?

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Renovation

• Can I get a heat pump with you if I am getting an extension/renovation to my home?
• I'm doing renovations and considering a heat pump. What do I need to think about?

Money

• If I choose to proceed with having a heat pump when do I make payment?
• What are the requirements to be eligible for the Boiler Upgrade Scheme (BUS) grant?
• How much will I save by having a heat pump vs a gas boiler?
• Do you offer a finance scheme to cover the costs of my heat pump installation?
• Can I cancel after a deposit is paid
• What are the requirements to be eligible for the Home Energy Scotland (HES) Grant and Loan Scheme?
• What is the process to apply for the Home Energy Scotland and Loan Scheme?

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