Skip to content
  • There are no suggestions because the search field is empty.

I've paid my deposit. What happens next?

Thanks for going ahead. Here's what happens after your deposit is paid:

  • Grant application. We apply for your Boiler Upgrade Scheme (BUS) grant on your behalf straight away. It usually takes 1–2 weeks. You'll get an email from Ofgem as part of this – that's expected.
  • Electricity network approval. We apply to your local electricity network operator (DNO) at the same time. Sometimes approval is instant; sometimes it takes a few days or a few weeks.
  • Install date. We'll ask you and your installer to arrange an install date together. The installation itself usually takes 3–5 days.

We do all the chasing on the grant and network approval, so you don't need to. You can check progress at any time in your portal at upgrades.heatgeek.com.

Got a question about your job? Log in to your portal at upgrades.heatgeek.com, email upgrades@heatgeek.com, or call 0808 168 6411 (Monday to Friday, 9am–5pm). We reply as soon as we can – usually within 1–2 days at busy times.