The Process

Getting started

• What’s the fastest way to get started?
• Can I just get advice about heat pumps?
• I’m trying to get an estimate, but I’m getting a 500 error — what should I do?

Timelines

• When can I book my install date?
• What is DNO approval, and how long does it take?
• I've paid my deposit. What happens next?
• What are the timelines for having a heat pump installed in my home?

Design Consultation

• I booked a Design Consultation but haven't heard anything
• What is a Design Consultation and why do I need it?
• What do I need to do to prepare for my Design Consultation?
• What happens after I book a Design Consultation?
• Does the design consultation involve thermal imaging or air tightness checks?
• How is heat loss calculated and what does it mean?
• I paid for a Design Consultation but want to cancel. Can I get a refund?
• Can I use a survey I already have?
• What do I do if I have vulnerable people in my property?
• Do I need to upgrade my current radiators?

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Your proposal

• When will my proposal be ready?
• What's in my proposal?
• What do I do if my proposal/portal doesn't look right?

Installation

• Who carries out the installation?
• What happens to my gas supply?
• Can I change my install date or proposal after paying my deposit?
• Do I need to be home for the installation?
• Do I need to clear space for the install?
• What are pre-requisites?
• When will my equipment get delivered?
• Do you remove my old boiler?
• How long does a ZeroDisrupt install take?
• What about Children and Pets during the installation?
• How much mess and distruption should I expect during the install?
• Can I live in the house during installation?
• Will power be required during the install?
• Will I have heating and hot water during the installation period?

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Commissioning

• What happens after installation?
• Who will complete the commission of my system?
• Will my Heat Geek require access to the internet?

Boiler Upgrade Scheme (BUS)

• How much is the BUS grant if I'm switching from oil or LPG?
• What is the Boiler Upgrade Scheme (BUS) Grant?
• What are the requirements to be eligible for the Boiler Upgrade Scheme (BUS) grant?
• My EPC is out of date, do I need to get a new one?
• How much is the Boiler Upgrade Scheme (BUS) grant?

Home Energy Scotland (HES)

• Can I get the Boiler Upgrade Scheme grant in Scotland?
• What are the requirements to be eligible for the Home Energy Scotland (HES) Grant and Loan Scheme?
• What is the process to apply for the Home Energy Scotland and Loan Scheme?
• How can I get a PDF version of my Heat Geek quote to upload for my Home Energy Scotland (HES) grant application?

Planning Permission

• Do I need planning permission?
• I'm in as conservation area, can I get a heat pump?
• Do I need planning permission prior to an install in Scotland?
• What is MCS 020 noise assessment and what the requirements?

Renovation

• Can I get a heat pump with you if I am getting an extension/renovation to my home?
• I'm doing renovations and considering a heat pump. What do I need to think about?

Costs and Payments

• If I choose to proceed with having a heat pump when do I make payment?
• I have a question about my invoice or payment
• Do you offer a finance scheme to cover the costs of my heat pump installation?
• Can I cancel after a deposit is paid
• Does the £250 Design Consultation fee get taken off my final bill?
• How much will I save by having a heat pump vs a gas boiler?
• Will a heat pump really save me money?

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