What is DNO approval, and how long does it take?

Before a heat pump can be connected, your local electricity network operator (DNO) needs to approve it. This is a standard step for every installation.

• We apply as soon as you've paid your deposit.
• Sometimes approval comes back instantly. Sometimes it takes a few days or a few weeks, depending on your local network.
• You may get emails from the ENA portal or your local network operator during this. That's expected.

We handle all the chasing, so you don't need to do anything. For the latest update, log in to your portal at upgrades.heatgeek.com.