Who do I contact if there is an issue with my Heat Pump?

For anything technical – a fault, pressure, a leak, an unusual noise, or the controls not behaving – contact your installer directly and copy in upgrades@heatgeek.com so we can keep an eye on it. Your Heat Geek has the most knowledge about your system.

Your installer's details, and your paperwork, certificates and guarantees, are in your portal at upgrades.heatgeek.com.

For any other questions about your job, log in to your portal or email upgrades@heatgeek.com. Complaints go to issues@heatgeek.com.