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Help Centre
Living with your Heat Pump
Living with your Heat Pump
Is this heat pump noise normal?
Why are my energy bills higher than expected?
My hot water isn't hot enough
My home isn't warm enough
Where do I find my certificates and paperwork?
What if my system doesn’t meet the quoted efficiency?
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Monitoring
How do I use my heating controls and app?
Is the Vaillant email asking for my heat pump data genuine?
Can I monitor my heat pump?
What is My Vaillant Connect and why do I need it?
Servicing and Maintenance
Are there any maintenance requirements?
Who do I contact if there is an issue with my Heat Pump?
Who can service my heat pump?
Moving Home
I'm moving or selling my home, what do I need to do with handing over my heat pump and the warranty to the new home owner?
Warranty & Guarantees
What is the Heat Geek Guarantee?
What is the warranty period of the equipment you install?
How long is the warranty, and can I get a longer one?
How do I make a warranty claim?
